Privacy policy — Pizza Pronto

Data controller

The data controller is the following operator:

Name (natural person): Ardililo Carmela
Trade name: Pizza Pronto Namur
Postal address: Rue de Gembloux 8
5002 Namur
Belgique
Email: contact@pizzapronto-namur.be
Phone: 0800 377 03
Company number (BCE): 0806.276.470

Data collected

Depending on how you use the site, we may process in particular:

Customer account: username, email, password (hashed), optional phone number.
Orders: contact details, delivery address, cart contents, notes, chosen payment method, order history.
Contact form: identity, email, message.
Technical data required for the service: session, language, cart, cookie preferences, security (CSRF, anti-bot).

Purposes

Processing and follow-up of orders (preparation, delivery or pickup, confirmation).
Managing your customer account and saved addresses.
Replying to requests sent via the contact form.
Complying with legal and accounting obligations related to the business.

Legal bases

Processing is mainly based on contract performance (orders, account), our legitimate interest in answering your messages and securing the site, and consent when required (non-essential cookies).

Recipients

Data is processed by the business operator and, where needed, by strictly necessary technical providers (hosting, email sending, order notifications). Data is not sold to third parties.

Retention periods

Order and billing data is kept as long as needed for business management and legal obligations. Contact messages are kept for the time required to handle the request. Customer accounts are kept while active, unless deletion is requested.

Your rights

You have rights of access, rectification, erasure, restriction, objection and portability, within the limits of the GDPR. To exercise them, contact us by email or via the Contact page.

You may also lodge a complaint with the Belgian Data Protection Authority (APD).

Cookies

For cookie details and consent management, see the Cookies.